Remote Laser System Monitoring & Assistance

About Macsa
Our company

Macsa id provides our clients with solutions concerning their coding, identification and traceability needs.

Learn more about our journey and values
Markets and Applications
Markets and applications

With Macsa ID technologies you will be able to mark a great variety of materials and substrates, belonging to various markets, and code them meeting the requirements of product traceability

Food

Logistics

Jewellery

Beverage

Electronics

Medical devices

Home care

Construction materials and consumer products

Industrial

Personal care

Security ID & tobacco

Defence and aerospace

Pharma

Automotive

Promotional goods
Materials
Materials

Macsa ID offers the technologies for marking and coding on the main materials and substrates used in the packaging and industrial market.

Engineering Plastics

PET

Wood

Metal

Organic

Steel

Aluminium

Paper-Cardboard

Glass

Film
Solutions
Wide range of marking and coding solutions

Wide range of packaging and industrial coding and marking equipment, pre-cutting and micro-perforation and textile marking to suit your needs.

Coding and traceability

Packaging laser

Ultra-High Speed Laser

Industrial marking

Industrial Laser

Workstations

Textile Laser Finishing

Precut and microperforation lasers

Modular software for production line management

Control, manage and optimise your production lines from anywhere, at any time, with our range of software modules in the Macsa id Integra suite.

Integra Connect

Integra Efficiency

Integra Warehouse

Integra Vision

Integra Track & Trace

Integra Optima

Integra Serialization

Integranet 4.0
Services
Macsa ID offers technical assistance at all times

With the acquisition of Macsa id equipment you also acquire our commitment to offer technical support when you need it. Contact with the customer is essential to know at all times the situation of your equipment.

Consulting

Training

Application and samples

Macsa ID offers remote technical assistance, or in person

With the Macsa ID Technical Support Service, we offer you specialized technicians, familiar with your project, to solve it quickly and efficiently. The technical assistance can be remote or in person depending on the case and its complicity.

Installation and start-up

Service Repair

Original Spare parts

Choose the right maintenance for your needs

The maintenance of your equipment is very important for its proper functioning, but above all, to predict and optimize unnecessary costs.

Preventive Maintenance (PMP)

Corrective Maintenance

Comprehensive Maintenance

Management, assistance and monitoring at any time and from any place

The maintenance of your equipment is very important for its proper functioning, but above all, to predict and optimize unnecessary costs.

Monitoring and predictive maintenance

Remote assistance

Reporting
Contact
News

4.0 Services

REMOTE MONITORING, ASSISTANCE & REPORTING FOR LASER SYSTEMS

Experience real-time visibility, predictive diagnostics and remote support for your laser coding systems — without the need for on-site intervention. Macsa ID helps you connect, maintain and optimise production lines from anywhere.

Predictive Maintenance for Laser Equipment

Keep your operations running smoothly with smart laser monitoring. Our predictive maintenance tools continuously analyse system data to detect signs of wear, performance loss or anomalies. This enables proactive interventions, reducing breakdown risk and extending equipment lifetime. It helps avoid unexpected downtime, improves laser system reliability and optimises productivity and cost-efficiency.

Remote assistance in real time

Expert support when and where you need it. Macsa id’s remote assistance service allows our technicians to access your laser system diagnostics in real time. We resolve over 80% of issues remotely, minimising interruptions and travel costs. The service includes secure remote access, fast fault detection and resolution, as well as real-time adjustments and troubleshooting.

Operational Reporting & Traceability

Turn laser production data into insights. Our reporting module delivers KPIs, performance trends and compliance alerts to help you make faster, data-driven decisions. Fully integrated with traceability standards, it ensures complete visibility over your line’s efficiency, quality and regulatory compliance. It includes automatic report generation, integration with MES/ERP systems and GS1/DPP-ready traceability outputs.

Our company

Macsa id provides our clients with solutions concerning their coding, identification and traceability needs.

Markets and applications

With Macsa ID technologies you will be able to mark a great variety of materials and substrates, belonging to various markets, and code them meeting the requirements of product traceability

Materials

Macsa ID offers the technologies for marking and coding on the main materials and substrates used in the packaging and industrial market.

Macsa ID offers technical assistance at all times

With the acquisition of Macsa id equipment you also acquire our commitment to offer technical support when you need it. Contact with the customer is essential to know at all times the situation of your equipment.

Macsa ID offers remote technical assistance, or in person

With the Macsa ID Technical Support Service, we offer you specialized technicians, familiar with your project, to solve it quickly and efficiently. The technical assistance can be remote or in person depending on the case and its complicity.

Choose the right maintenance for your needs

The maintenance of your equipment is very important for its proper functioning, but above all, to predict and optimize unnecessary costs.

Management, assistance and monitoring at any time and from any place